API Support Engineer

San Diego, California

2020-06-26

Are you a Support Engineer who thrives on solving complex API issues and software integrations? Does it excite you to be a part of a team of experts and work on some of the best products in the industry? If you answered yes to both questions, this might be the end to your job search.

Who you are:

  • Experience with cloud-based ticketing systems and help desk software 
  • Expert knowledge of APIs and ability to troubleshoot and diagnose complex platform issues
  • Clear and concise communicator and ability to describe and resolve technical issues to non- technical users
  • Outbound collaborative personality who can work effectively and mold with different groups  
  • Postman experience a plus!

What you’ll do:

  • Determine and troubleshoot various API integration issues
  • Root cause analysis to determine issues end users are experiencing in regards to the API 
  • Provide technical support to customers through various channels 
  • Document findings in Confluence 

Why work here:
Opportunity to serve as a buffer between technical support and the Product Development team.

  • Join a team with multiple software and technology awards
  • Be a part of a continuously expanding team

 

Please email your resume to khawkins@provenrecruiting.com if you're ready to join a motivated team and collaborative team that is growing.

 

Note: We actively support and promote people of various backgrounds, from race, religion and gender to geographical area, university, lifestyle and personality type. Proven Recruiting is minority-owned, majority women, and is a strong advocate for diversity and inclusion in the broader community. Apply today!

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