Customer Service Technical Support Lead

Austin, Texas

Work Arrangement: Remote
2022-06-22

Technical Support Lead 
*Remote*

What you'll do:

  • Provide support of applications that are focused on the medical and nursing sides of the business – IT Services 
  • Lead and supervise teams supporting customer facing products across a global scale 
  • Assist the support team in efficient troubleshooting 

Requirements:

  • Minimum 4 years in technical support with 2 years of experience mentoring/leading team members
  • Experience with a ticketing system in supporting custom applications in a .Net environment
  • Experience in ITIL best practices

Please respond directly to this ad or email a resume to mhuffman@provenrecruiting.com

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