Help Desk Manager

Austin, Texas

2021-09-10

Manager, Help Desk

What you'll do:

  • Manage a team of Help Desk Engineers that provide support to all users within the organization and across the country
  • Track performance and ensure that SLA's/KPI's are properly met
  • Provide overall improvement to operational efficiency of the Help Desk

Requirements:

  • Responsible for training and mentoring team members
  • Experience with various technologies including infrastructure, networking, security, databases and troubleshooting
  • 2+ years experience in managing a Help Desk

Please respond directly to this ad or email a resume to mhuffman@provenrecruiting.com

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