IT Service Desk Manager

Irvine, California

Work Arrangement: Remote

Remote IT Service Desk Manager – Must be located in Southern California and US Citizen

Our client is looking for an experienced people leader to join them as their IT Service Desk Manager. This managed service provider offers a primarily remote environment within Southern California (San Diego and Orange County) and a team looking for their leader. Apply today to learn more about this unique opportunity.

Who You Are

  • You are a true leader with exceptional communication skills and a data-driven approach to how you make informed business decisions
  • You have at least 6 years of professional experience with at least 2 years of IT Service Desk Management, preferably within an MSP environment
  • You have managed Tiers 1-3 technicians and engineers
  • You have a background in help desk/desktop support or similar
  • You're excited about new technology like BrightGauge for reporting metrics
  • The nature of this work requires all employees are US Citizens and able to pass a background check 


What You'll Do

  • Reference multiple data points and KPIs to make decisions that impact the IT Service Desk team
  • Manage a small but mighty, and growing, team of IT Service Desk Technicians
  • Act as a top level escalation point on an as-needed basis
  • Leverage data from ConnectWise Manage to gauge technicians' metrics and KPIs
  • Hold technicians accountable to SLAs
  • Use your technical knowledge to successfully interview and hire tech talent including level 1, level 2, and level 3 help desk technicians
  • You'll visit clients while onboarding to introduce yourself as the face of the Help Desk team

Why work here:

  • Join a fast-growing company and team, and take ownership of the help desk and ticketing system environments
  • Reimbursement on relevant technical certifications
  • Flexible hours and opportunity to work from home other than necessary onsite projects and client meetings
  • Never stop learning – stay one step ahead of the game with a company on the cutting edge of technology
  • A company culture with open communication, mentorship, and empowerment with accountability

What does this position pay?
Compensation is determined by several factors which may include skillset, experience level, and geographic location.

The expected range for this role is $100,000 to $125,000 per year. Please note this range is an estimate and actual pay may vary based on qualifications and experience.

This company is looking for an experienced Service Desk Manager who looks to improve the day-to-day operations of the help desk staff and deliver a lasting impact. Please email your resume to if you want to grow your career while working with a skilled and cohesive IT team.
Note: We actively support and promote people of various backgrounds, from race, religion, and gender to geographical areas, university, lifestyle, and personality type. Proven Recruiting is minority-owned, majority women, and is a strong advocate for diversity and inclusion in the broader community. Apply today!


Proven Recruiting