IT Support Analyst II

Phoenix, Arizona

Work Arrangement: In Office
2022-08-12

IT Support Analyst II – Onsite in Phoenix, AZ

 

Are you skilled in application support while delivering excellent customer service? Are you looking to join a well-established company impacting one of North America's largest industries? We are seeking a IT Support Analyst II to analyze business problems and quickly work towards finding practical solutions – apply today to learn more!

 

Who you are:

  • 3+ years supporting Dell and Lenovo laptops, HP and Datamax printers, and handheld scanners required
  • 2+ years of experience supporting Citrix, Active Directory, DNS, DHCP, TCP/IP, VPN, Exchange, Excel Macros and formulas, and SQL or MS Database preferred
  • Experience using Bomgar or other remote control tools preferred
  • IT certifications or equivalent work experience preferred

 

What you'll do:

  • Provide Level I customer support and troubleshoot and support desktop and application technologies
  • Resolve low to medium complex problems in a Windows-heavy environment
  • Ensure all reported issues are recorded into ServiceNow and are compliant with SLAs
  • Deliver practical solutions to a wide range of applications, technology problems, and issues

 

Why work here:

  • Work in a collaborative environment where a passion for skilled communication is present
  • Join a company culture full of empowerment, teamwork, and internal promotions
  • Work for an organization that encourages leadership, communication, and relationship-building

 

This company is looking for an experienced FT Support Analyst II eager to hit the ground running and deliver a lasting impact. Please email your resume to edleon@provenrecruiting.com if you want to move forward in your career with a dynamic and established company.

Note: We actively support and promote people of various backgrounds, from race, religion, and gender to geographical area, university, lifestyle, and personality type. Proven Recruiting is minority-owned, majority women, and is a strong advocate for diversity and inclusion in the broader community. Apply today!

 

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