IT Support Desk Supervisor

Supervisor IT Support Desk- Norcross, GA – Hybrid – $70K – $86K DOE
 
Metro Atlanta or Norcross, GA candidates only!!
 
Our industry-leading client is looking for your functional and technical expertise in leading geographically dispersed teams operating in a high-demand/time-sensitive environment. If you are a strong change agent looking to influence and promote organizational change and values in a high-energy environment – look no further and apply!
 
Who You Are:

• Bachelor’s in Computer Science, Business, or related field experience (ITIL and ServiceNow certifications a plus!)
• 2+ years experience supervising or managing a level I Support Desk team required
• Experience with ServiceNow incident management system with exceptional competence with Microsoft Office, warehouse automation products, end-user computing devices, and basic WAN and network concepts

What You’ll Do:

• Lead, coach, and mentor a Level 1 Support Desk team
• Reach common ground and drive personnel toward ITIL best practices in a new and growth-oriented environment
• Present and convey complex information to a broad audience and build relationships with team members and customers to solve problems and resolve issues

Why Work Here:

• Join a stable and leading global company that is continuously improving their systems
• Work in a company in a collaborative environment where a passion for owning your part of the process is present
• A company culture with collaboration, empowerment, teamwork, and promotions from within along with a complete benefits package, including medical, dental, vision, 401(k), and PTO

What does this position pay?
Compensation is determined by several factors, which may include skill set, experience level, and geographic location. 
The expected range for this role is $70,000 to $86,000 per year, plus an annual 10% bonus potential and other benefits. Please note this range is an estimate, and actual pay may vary based on qualifications and experience. Complete benefits package, including medical, dental, vision, 401(k), and PTO.

We are looking for an experienced IT Support Desk Supervisor who is eager to deliver a positive impact while enhancing IT Support Desk processes. Email your resume to Michael Milla at mmilla@provenrecruiting.com if you want to grow your career with a Fortune 500 company.
Note: We actively support and promote people of various backgrounds, from race, religion, and gender to geographical areas, university, lifestyle, and personality type. Proven Recruiting is minority-owned, majority women, and is a strong advocate for diversity and inclusion in the broader community. Apply today! 
 
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