IT Support Supervisor – Cypress

Cypress, California

Work Arrangement: Hybrid

Desktop Support IT Supervisor – must be located in Orange County, CA or South Los Angeles!

Our industry leading client in the processing and distributing industry is looking for your technical expertise to lead and motivate a diverse team of IT Support Analysts who operate in a high-demand/time-sensitive environment. If you are looking for a high-energy environment and possess a passion for problem solving this could be the place for you! 

Who You Are:

  • Bachelor’s degree in CS, Business, or related field required
  • 2+ years experiencing managing or supervising a team of Level 1 Support Desk
  • Experienced in providing world-class customer service to end users
  • Strong knowledge of best practices and ability to build strong partnerships within an organization
  • WAN and network concepts knowledge
  • MS office products and end user computing devices experience (PC’s, Laptops, printers, etc.)
  • Experience in performing configurations, installations, and troubleshooting software and hardware
  • ServiceNow incident management system experience preferred
  • ITIL Certification preferred

What You’ll Do:

  • Lead, mentor, and coach the IT Support Desktop team that provides support to end- users across software and hardware solutions
  • Manage support desk activities, first call resolution, incident management, and other duties and tasks
  • Support all procedures, standards, and quality control internal and external policies
  • Monitor customer support
  • Act as escalation point for unresolved requests

Why Work Here:

  • Stable company that is a global leader and continuously improving their systems
  • Industry-leading medical, dental, vision, life, and disability coverages
  • 401(k) savings plan that includes a company contribution
  • And many more!

If you're ready to make a difference while advancing your career, please email your resume to today!

Note: We actively support and promote people of various backgrounds, from race, religion and gender to geographical area, university, lifestyle and personality type. Proven Recruiting is minority-owned, majority women, and is a strong advocate for diversity and inclusion in the broader community. Apply today!


Proven Recruiting