IT Support Supervisor – Cypress

Cypress, California

Work Arrangement: Hybrid
2022-11-08

IT Support Desk Supervisor – Cypress, CA

Hybrid to Orange County or South Los Angeles candidates only!!

Our industry-leading client is looking for your technical expertise to lead and mentor a diverse IT Support team operating in a high-demand/time-sensitive environment. If you are looking for a high-energy environment and possess a passion for troubleshooting and incident resolution, this could be the place for you!

Who You Are:

  • Bachelor’s in Computer Science, Business, or related field experience (ITIL and ServiceNow certifications a plus!)
  • 2+ years’ experience managing Level 1 Support Desk teams and ServiceNow ticketing systems
  • 5+ years supporting Active Directory, DNS, DHCP, TCP/IP, VPN, MS Exchange, and Cisco Contact Center
  • Experience tracking metrics in Excel and running Incident by State reports to ensure IM, FCR, and SLA compliance

What You'll Do:

  • Lead, mentor, and coach an IT Support Desk team and guide them toward ITIL best practices
  • Manage support desk and support configurations, installations, and troubleshooting of software and end-user devices
  • Record Incident by State reports in ServiceNow, use VLOOKUP to track metrics and ensure IM, SLA, and FCR compliance
  • Monitor customer support and act as an escalation point for unresolved requests

Why Work Here:

  • Join a stable and leading global company that is continuously improving their systems
  • Work in a company in a collaborative environment where a passion for owning your part of the process is present
  • A company culture with collaboration, empowerment, teamwork, and promotions from within
  • Complete benefits package, including medical, dental, vision, 401(k), and PTO

This company is looking for an experienced IT Support Desk Supervisor who is eager to deliver a positive impact while leading an effective team. Please email your resume to Evelio D'Leon at edleon@provenrecruiting.com if you'd like to grow your career in a nationwide industry-leading company while working alongside some of the finest IT personnel in Southern California.

Note: We actively support and promote people of various backgrounds, from race, religion, and gender to geographical areas, university, lifestyle, and personality type. Proven Recruiting is minority-owned, majority women, and is a strong advocate for diversity and inclusion in the broader community. Apply today!

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