Customer Success Manager

Customer Success Manager:
We are a technology-driven company focused on optimizing operations and improving efficiency for businesses with multiple locations. Our innovative solutions are designed to streamline processes, reduce costs, and support long-term growth. With a strong commitment to customer satisfaction and a reputation for delivering reliable results, we empower organizations to achieve their goals through tailored strategies and expert support.

What You’ll Do:

• Serve as the primary point of contact for assigned customers, guiding them through the entire customer lifecycle
• Manage a portfolio of existing customers, ensuring the successful implementations and continued service. 
• Analyze customer data to identify trends and opportunities for cost reduction, presenting actionable insights to clients.
• Collaborate closely with customers to fully understand their business needs and align them with our solutions, driving incremental revenue opportunities.
• Maintain a high level of customer satisfaction by proactively addressing issues, troubleshooting technical problems, and providing ongoing support.
• Conduct regular reviews of customer accounts, delivering monthly and quarterly updates to ensure clients are maximizing the benefits of our solutions.
• Foster strong relationships with key stakeholders, including managers, directors, and VPs ensuring seamless communication and service delivery.
• Identify opportunities for expanding our services within existing client portfolios, aiming for full market penetration and increased client engagement.

Who You Are:

• A self-motivated, curious professional with a strong background in customer success, ideally with 3-7 years of experience managing customer relationships.
• Possess a bachelor’s degree in engineering, math, business, or a related discipline; a master's degree is a plus.
• Adept at analyzing data and providing insights to drive client decisions, with exceptional attention to detail.
• Skilled in remote troubleshooting, working effectively with clients of varying technical expertise.
• A people person with exceptional communication skills, capable of building and maintaining strong relationships across multiple levels of an organization.
• Comfortable managing a book of business independently, with the ability to prioritize tasks and close projects effectively.
• Proficient in MS-Office, particularly Excel and PowerPoint, and experienced with CRM and call center ticket tracking solutions.
• Open to occasional travel, up to 15% of the time, to meet with clients and attend industry events.

Why Work Here?

• Join a company where growth is driven by employee referrals, reflecting a strong, positive company culture.
• Enjoy the flexibility of a hybrid work environment, with catered lunches on Tuesdays and opportunities for team-building activities like happy hours and coffee Fridays.
• Benefit from a transparent and accessible leadership team, with regular updates from the CEO and CFO, providing insight into company performance and strategic direction.
• Take advantage of opportunities for personal and professional growth, with access to certifications and the ability to expand your responsibilities as the company grows.

What to Do Now:
Please send your resume to Samantha Thompson at sthompson@provenrecruiting.com  – we'd love to hear from you!

We actively support and promote people of various backgrounds, from race, religion, and gender to geographical area, university, lifestyle, and personality type. We are minority-owned, majority women, and strong advocates for diversity and inclusion in the broader community. Do not hesitate to apply now!

What Does This Position Pay?
Compensation is determined by several factors, which may include skillset, experience level, and geographic location.

The expected range for this role is $80,000 – $100,000 per year, with the opportunity to earn an additional 25% in incentives, paid out quarterly based on gross margin revenue. Please note this range is an estimate, and actual pay may vary based on qualifications and experience.

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