Help Desk

Help Desk Analyst (Remote | Contract-to-Hire)

Who You Are:

• A+ certified (required)

• At least 1 year of experience in a Help Desk, Service Desk, or IT Support role

• Comfortable troubleshooting a wide range of technology — PCs, laptops, iOS & Android phones, network printers

• Familiar with enterprise environments and ticketing systems (ServiceNow experience is a plus)

• Strong communicator who can explain technical issues clearly to non-technical users

• Fast and accurate typist (40+ WPM)

What You’ll Do:

• Provide Tier 1 technical support for internal employees only

• Handle inbound calls and help desk tickets via phone, Teams, and email

• Troubleshoot Windows 11 devices, mobile phones, printers, and basic network issues

• Support mobile device management using Intune / Entra ID

• Document issues clearly and escalate when appropriate

Please respond directly to this ad or email a resume to klopez@provenrecruiting.com

Apply Today!
#LI-KL1

What does this position pay?
Compensation is determined by several factors which may include skillset, experience level, and geographic location.

The expected range for this role is $20.00 to $22.00 per hour. Please note this range is an estimate and actual pay may vary based on qualifications and experience.