Help Desk Technician (Tier I)

Help Desk Technician Tier I — Dallas, TX

Who We Are
Join a mission-driven organization based in Dallas, TX that puts people first in everything it does. With a forward-thinking IT leadership team that is actively embracing AI tools and cloud-based infrastructure, this is an opportunity for someone early in their IT career to grow, learn, and make a real impact in an organization that genuinely values every person who walks through the door.

What You’ll Do

• Serve as the first point of contact for all IT support needs across the organization, handling tickets, in-person requests, and escalations with a warm, approachable, and service-first attitude
• Manage device imaging, asset tagging, hardware upgrades, and Windows updates — this is a hands-on role with real responsibility over the device lifecycle from day one
• Support conference room AV setups, Microsoft 365 tools (Outlook, Teams, OneDrive, SharePoint), and Microsoft Copilot which has been rolled out across the entire organization
• Create documentation for recurring issues, participate in security awareness and phishing campaigns, and contribute to a growing, AI-forward IT environment where curiosity and initiative are recognized and rewarded

Diversity Note:
We actively support and promote people of various background from race, religion, gender to geographical area, university, lifestyle, and personality type. Proven recruiting is minority-owned, majority women and is a strong advocate for diversity and inclusion in the community.

Apply Today! #LI-KL1 #IND3

What does this position pay?
Compensation is determined by several factors which may include skillset, experience level, and geographic location.

The expected range for this role is $28.00 per hour, $57K conversion. Please note this range is an estimate and actual pay may vary based on qualifications and experience.