IT Incident Manager

IT Incident Manager 

What you will do: 

• Run end-to-end incident management: monitor alerts, lead bridge calls, drive root cause, coordinate teams, and close out problem records.

• Review past incidents to identify false escalations or missed early detections; train support teams on improved handling and escalation criteria.

• Partner with app, infra, and leadership teams to refine alerting, escalation flows, and communication during high-impact events.

Who you are: 

• 2–5 years hands-on incident management experience (triage, escalation, major-incident command) with ITIL processes and tools such as ServiceNow, PagerDuty/OpsGenie, Nagios/DataDog.

• Strong ability to manage up and align with leadership; comfortable pushing back and driving correct incident-response decisions.

• Self-starter with experience delivering technical incident-management presentations and guiding teams on proper escalation paths.

• What’s Next: Please email your resume directly to Jennie: jfarmer@provenrecruiting.com if you are interested.

  Location: Austin, TX onsite 5x a week

• What does this position pay? Compensation is determined by several factors which may include skillset, experience level, and geographic location.

  The expected range for this role is $45-60/hr  Please note this range is an estimate and actual pay may vary based on qualifications and experience.

• Diversity Note: We actively support and promote people of various background from race, religion, gender to geographical area, university, lifestyle, and personality type. Proven recruiting is minority-owned, majority women and is a strong advocate for diversity and inclusion in the community.
   

• Apply Today!

  #LI-AN1
  #IND3