IT Support Analyst II

IT Support Specialist II (Hybrid, Fullerton CA)

Who We Are
Proven Recruiting has partnered with a global company to find an IT Support Specialist II to join their growing support team. Our client operates worldwide and is looking for someone who thrives in a fast-paced, high-volume support environment.

What You’ll Do

• Provide phone and email-based technical support, handling a high volume of daily touchpoints across a variety of tools and systems
• Troubleshoot and resolve everyday IT issues including password resets, printer setup, software installs, and general troubleshooting
• Support users using ServiceNow, Azure, InTune, and the Microsoft suite
• Identify and respond appropriately to security concerns such as phishing emails

What You’ll Need

• 2+ years of IT support experience with significant phone support volume
• MSP (Managed Service Provider) background strongly preferred
• Experience with ServiceNow, Azure, and InTune
• Comfortable managing a high volume of tickets/calls (50-100+ per week) across multiple tools
• Genuine interest in growing a career in IT support

Compensation is determined by several factors, including but not limited to the specific role, the candidate’s experience, education, and skills, as well as geographic location, market conditions, and internal equity. A reasonable estimate of the compensation range will be provided during the interview process.

We actively support and promote people of various background from race, religion, gender to geographical area, university, lifestyle, and personality type. Proven recruiting is minority-owned, majority women and is a strong advocate for diversity and inclusion in the community.
Apply Today! #LI-KL1 #IND3

What does this position pay?
Compensation is determined by several factors which may include skillset, experience level, and geographic location.

The expected range for this role is $30.00 to $33.00 per hour. Please note this range is an estimate and actual pay may vary based on qualifications and experience.