Support Specialist – Level 2

Are you consistently curious about emerging technology and enjoy the opportunity to work in a collaborative and dynamic environment? A Southern California-based service provider has an immediate need for an experienced desktop support specialist to work alongside their team in growing this successful and thriving organization. Apply today to learn more!
 

Who you are:
• You have at least 3+ years of experience providing Tier 2 support in MSP environment
• Experience working in Windows environment, including managing Office 365 and Azure Active Directory
• LAN/WAN working knowledge including Cisco, SonicWall
• Scripting skills (PowerShell, Python etc)
• Outstanding customer service, problem-solving, communication, and interpersonal skills
• Bachelor’s degree in Information Technology or similar experience (Preferred)
• US Citizen
 

What you’ll do:
• Responsible for Tier 2 local ticket system in ConnectWise Manage
• Setup, deploy and support IT assets such as computers, laptops, and mobile devices
• Work in a 95% Windows environment, some MacOS
• Assist with various projects using critical thinking skills and willingness to learn, help mentor Tier 1 support staff
•Primarily work remotely, with 10-15% onsite at client sites in San Diego as needed

 
Why work here:
• Opportunity for development and growth working under the Service Desk Manager and CTO; team-oriented and goal-driven!
• Fast-growing company without many defined positions that promote from within
• Flexible hours and opportunity to work from home other than necessary onsite support
• Company culture with open communication, mentorship, and empowerment with accountability
 

What does this position pay?
Compensation is determined by several factors which may include skillset, experience level, and geographic location.
 
The expected range for this role is $60,000 to $75,000 per year. Please note this range is an estimate and actual pay may vary based on qualifications and experience.

Apply today or email cderose@provenrecruiting.com for more information

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